Refund & cancellation policy
Last updated: 11 September 2026
This policy applies to UmeCave subscriptions purchased on the web app through Razorpay (UPI, cards, netbanking, and other methods shown at checkout). Purchases made via Google Play or the App Store follow that store’s refund rules instead.
1. Nature of the product
UmeCave sells a digital subscription that unlocks hosting of private watch-party caves and related paid features for a fixed duration shown at checkout. There is no physical product.
2. Activation
Access starts as soon as payment is confirmed and the subscription is marked active on your account. Digital delivery is immediate — no shipping delay.
3. Cancellation
- You may stop using UmeCave at any time.
- Web subscriptions are prepaid for a fixed period (for example monthly or as listed at checkout). They do not auto-renew unless clearly stated at purchase.
- Cancelling or deleting your account does not by itself create a refund for unused days, except as described below or required by law.
- Google Play / App Store subscriptions must be cancelled in the respective store settings to stop future store billing.
4. Refunds (web / Razorpay)
- Duplicate or failed charges — if you were charged more than once for the same order, or charged after a failed activation, contact us within 7 days with the Razorpay payment ID. We will refund the erroneous charge after verification.
- Service not activated — if payment succeeded but paid features did not activate within a reasonable time, contact us within 7 days. We will either restore access or refund.
- Change of mind / unused days — because access is digital and delivered immediately, unused time is generally non-refundable once the subscription is active, except where Indian consumer law requires otherwise.
- Unauthorized use — report suspected unauthorized payments immediately from the registered account email.
5. How to request a refund
- Email support@umecave.app from your account email.
- Include: account email, plan name, approximate purchase time, and Razorpay payment / order ID (visible in Profile → Payment history).
- We typically respond within 1–2 business days. Approved refunds are initiated to the original payment method via Razorpay and may take 5–10 business days to appear, depending on your bank.
6. Chargebacks
Please contact support before raising a bank chargeback so we can resolve the issue faster. Chargebacks for valid activated subscriptions may result in account suspension pending review.