Support
We’re here if something feels off in your cave.
Email
support@umecave.app
Typical response
1–2 business days
What to include
Account email, platform (iOS / Android / web), and a short description or screenshots of the issue.
Common questions
Can I join without paying?
Yes. Joining with a host’s room code is free. Creating/hosting a cave requires an active subscription.
Why was I signed out elsewhere?
UmeCave allows one active device session. Signing in on a new device ends the previous session.
Room codes
Codes are case-sensitive. Share them from the cave Share control. Max two people per room.
Billing & history
Open Profile → Payment history in the app or web app. Store charges (Play / App Store) may also appear in your platform’s purchase history.
Delete my data
See Delete account for steps.